B2B & Professional Services

IT Services & Managed Service Providers Marketing

Grow your managed services practice.

IT service providers are transitioning from break-fix to managed services models while cybersecurity becomes the fastest-growing service area. Sapt helps MSPs market the value of proactive IT management, build industry specializations, and create the security-focused messaging that resonates with business owners.

78%
of businesses searching for IT services begin with online research
Source: Clutch
$372B
global managed services market size
Source: MarketsandMarkets
64%
of SMBs plan to increase IT spending in the next year
Source: Datto
82%
of MSPs cite cybersecurity as their fastest-growing service area
Source: ConnectWise

Challenges IT Services & MSPs businesses face

We understand the unique marketing challenges in your industry.

Recurring Revenue Model Transition

Traditional break-fix IT struggles to compete with MSP model, requiring business transformation and client education.

Cybersecurity Liability Concerns

Growing cyber threats create both opportunity and risk—clients expect protection, but breaches can create liability.

Technical Talent Shortage

IT professionals are in high demand with salaries rising, making it difficult to maintain staff for consistent service.

Vendor Management Complexity

Multiple vendor relationships, certifications, and partnerships require significant time investment.

Commoditization of Basic Services

Cloud migration has commoditized basic infrastructure—Microsoft 365, basic backup—reducing differentiation.

Client Education Burden

Non-technical decision-makers do not understand IT value, requiring significant education before recognizing managed services benefits.

How Sapt helps IT Services & MSPs businesses grow

Our integrated platform combines SEO, ads, and email tailored for your industry.

SEO

Local IT Authority Building

SEO captures searches from businesses experiencing IT problems or researching managed services.

  • Service pages for managed IT, cybersecurity, cloud, etc.
  • Industry-specific pages for healthcare IT, legal IT compliance
  • Problem-focused content addressing common IT challenges
  • Google Business Profile optimization for local discovery
Ads

B2B IT Service Acquisition

Paid advertising reaches business owners and IT decision-makers searching for technology support.

  • Google Ads targeting "IT support [city]" and "managed IT services"
  • LinkedIn campaigns targeting decision-makers at target company sizes
  • Retargeting campaigns following up with website visitors
  • Industry-specific campaigns for vertical specialties
Email

Security Awareness & Service Nurturing

Email marketing educates prospects about IT risks and managed services value while nurturing long B2B sales cycles.

  • Security awareness content creating urgency for protection
  • Lead nurturing sequences for extended B2B consideration
  • Quarterly technology update newsletters to existing clients
  • Co-op marketing with vendor partners

Real-world success scenarios

See how IT Services & MSPs businesses use Sapt to grow.

Cybersecurity Service Launch

MSP wants to grow higher-margin cybersecurity services beyond basic managed IT.

Result

Security-focused content marketing plus targeted outreach to compliance-conscious industries.

Cybersecurity revenue grew from 15% to 40% of total within 18 monthsAverage client MRR increased 35%

Healthcare IT Specialization

MSP wants to specialize in HIPAA-compliant healthcare IT for higher-value clients.

Result

Healthcare-focused content, HIPAA certification, and targeted marketing to medical practices.

Healthcare clients grew from 8 to 45 within 24 monthsPremium pricing for compliance expertise

Converting Break-Fix to Managed Services

Traditional break-fix IT company wants to transition to managed services model.

Result

Client education campaign explaining managed services value plus existing client conversion offers.

65% of break-fix clients converted to managed agreementsMonthly recurring revenue grew from $12K to $85K

Frequently asked questions

Common questions about marketing for it services & msps businesses

Frequently asked questions

Emphasize local presence, responsiveness, and personal relationships. Large MSPs often have slow response times and offshore support. Local businesses value having a partner who can arrive on-site quickly.

Industry specialization increasingly differentiates MSPs. Compliance-heavy industries (healthcare, legal, finance) particularly value specialized expertise.

Critical—it is the fastest-growing service area and biggest client concern. Position security throughout marketing, even for basic managed services.

Growing MSPs typically invest 5-10% of revenue in marketing. For an MSP generating $1.5M annually, expect $75K-150K. Vendor co-op funds can supplement budget significantly.

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