Free tool for auto repair shops
What do missed calls cost your shop?
Multiply the calls nobody answers by the share that would have booked and your average repair order. The numbers filled in below are an example, not an industry average. Replace them with your shop’s.
Each month
- Missed calls
- 39
- Jobs those callers would have booked
- 9.8
- Repair orders you don’t see
- $3,900
- $46,800 a year
At $400 a repair order, 0.7 recovered jobs a month covers Sapt’s $297.
Where to find your numbers
- Step 1
Pull a week of your call log
Most business phone providers show answered, missed and voicemail calls. Use a normal week, not a holiday.
- Step 2
Take out the calls that were never jobs
Spam, parts vendors and customers checking on a car already in the bay. What is left is new work.
- Step 3
Use your real average repair order
Your shop management software reports it. Use the average for new customers if you can.
Getting those callers back
A caller who reaches voicemail can just call the next shop on the map. A text back right away keeps the conversation going while you are under a car. Read how missed-call text-back works for auto repair shops, including message examples and what should count as a recovered call.
Sapt texts every missed caller back right away, answers their questions and, with your calendar connected, books the job into your open times. It is $297 a month with no contract. See what your shop gets.
Stop sending callers to the next shop.
One shop per area.